Terms & conditions

1. Payment and Order Processing

   Your order will only be processed after payment has been received.

   Processing and shipping times depend on the quantity and complexity of the order and usually take several weeks. Short-notice deliveries are possible upon request.

2. Liability for Transport Damage

   We accept no liability for transport damage or package loss on the part of the carrier.

   In case of damage, please submit a claim or damage report directly to DHL or the responsible shipping service provider.

3. Returns, Exchanges, and Cancellations

   Returns, exchanges, or cancellations are excluded after payment has been received.

   There is no right of return for customized or personalized products in online retail.

   According to § 312g Paragraph 2 Sentence 1 of the German Civil Code (BGB), there is no right of withdrawal for contracts concluded outside of business premises or via distance selling if goods have been specially manufactured for the customer or tailored according to their personal specifications.